Privacy Policy

At VITELLO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit vitelloshop.com, make a purchase, contact us, or otherwise interact with our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name;

• Billing and shipping address;

• Email address;

• Phone number;

• Order and transaction information;

• Payment-related information;

• Customer service communications;

• Information you provide when contacting us or submitting forms through our website.

We may also automatically collect certain technical information when you use our website, such as:

• IP address;

• Browser type and device information;

• Operating system;

• Pages viewed and interactions with our website;

• Referring URLs;

• Cookie and similar technology data.

How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders;

• Process payments and transactions;

• Provide order confirmations and shipping updates;

• Provide customer support;

• Manage returns, refunds, and exchanges;

• Improve our website, products, and services;

• Personalize your shopping experience;

• Detect and prevent fraud, abuse, and security threats;

• Comply with applicable legal and regulatory requirements;

• Send marketing communications when permitted by applicable law and your preferences.

Payment Information

Payments made through our store are processed by authorized third-party payment providers.

VITELLO does not directly store complete payment card details when those details are processed securely by our payment providers. Payment information is handled in accordance with the security and privacy standards of the applicable payment processor.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate our website and understand how visitors interact with it.

These technologies may help us:

• Remember your preferences;

• Maintain your shopping cart;

• Improve website functionality;

• Analyze website traffic and performance;

• Measure advertising effectiveness;

• Provide relevant marketing and advertising.

Depending on your location, you may have options to control certain cookies through your browser settings or consent tools available on our website.

Disabling certain cookies may affect some features or functionality of the website.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

• E-commerce platform providers;

• Payment processors;

• Shipping and fulfillment partners;

• Customer support providers;

• Analytics providers;

• Advertising and marketing partners;

• Fraud prevention and security providers;

• Professional advisers and service providers.

We may also disclose information when required to comply with applicable laws, regulations, legal processes, or lawful government requests, or when necessary to protect our rights, customers, business, or others.

We do not sell personal information in the traditional sense of exchanging your personal information directly for money.

Certain advertising or analytics activities may be considered "selling," "sharing," or targeted advertising under some privacy laws. Where required, you may have the right to opt out of these activities.

Shopify

Our online store may be hosted and supported by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

Shopify may process certain personal information in connection with providing its services to our store. Shopify's processing of information is governed by its own applicable privacy practices.

Advertising and Analytics

We may use third-party services to understand website activity, measure marketing performance, and display advertising that may be relevant to customers.

These providers may use cookies, pixels, or similar technologies to collect information about interactions with our website and, where permitted, other websites or services.

Your ability to control these technologies may depend on your location, browser settings, and the privacy controls offered by the relevant service provider.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from VITELLO, we may use your contact information to send information about products, offers, promotions, or other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.

Even if you opt out of marketing communications, we may still send transactional or service-related messages concerning your orders, account, customer support requests, or other interactions with us.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

The specific retention period may depend on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate information;

• Request deletion of certain personal information;

• Request information about how your data is processed;

• Object to or restrict certain processing activities;

• Withdraw consent where processing is based on consent;

• Opt out of certain targeted advertising, sharing, or similar activities;

• Request a portable copy of certain personal information.

Some rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, contact us at support@vitelloshop.com.

We may need to verify your identity before completing certain requests.

International Data Transfers

Because we use third-party service providers and technology platforms, your personal information may be processed or stored in countries other than the country where you live.

When required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Children's Privacy

Our website and services are not intended for children who are not legally permitted to make online purchases or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact support@vitelloshop.com.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

When changes are made, the updated version will be published on our website.

We encourage customers to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

VITELLO
Email: support@vitelloshop.com