Return and Refund Policy

At VITELLO, customer satisfaction is important to us. We want you to feel confident when shopping with us, which is why eligible purchases are covered by our 30-day return policy.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in good condition and include all components and accessories originally supplied with the product. Items that show excessive wear, misuse, accidental damage, or alterations beyond what is reasonably necessary to inspect or use the product may not qualify for a full refund.

To start a return, please contact us at support@vitelloshop.com with your order information and the reason for your return.

Returns sent without first contacting our support team may not be accepted or may experience processing delays.

Return Instructions

Once your return request has been approved, our customer support team will provide the appropriate return instructions and, when applicable, the return address.

Please do not send products to an address found on the shipping label or packaging without contacting us first, as the original shipping location may not be the designated return facility.

Unless otherwise required by applicable law or confirmed by our support team, customers may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. VITELLO cannot be held responsible for returned packages that are lost or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@vitelloshop.com.

Please include your order information, a description of the issue, and clear photographs or videos when appropriate. Our team will review the situation and work to provide an appropriate solution, which may include a replacement, exchange, or refund.

Exchanges

If you would like to exchange an eligible product, contact support@vitelloshop.com within the 30-day return period.

Our team will provide instructions based on the product and circumstances of your request.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Gift cards;

• Items damaged through misuse, neglect, or improper handling;

• Items significantly altered or modified after delivery;

• Products returned without the necessary components or accessories;

• Items specifically identified as final sale or non-returnable at the time of purchase.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card provider, or payment processor to process and post the refund to your account. Processing times may vary depending on the financial institution.

Original shipping charges, expedited shipping fees, and other shipping-related charges may be non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Order Cancellations

If you need to request a cancellation or modification, contact us at support@vitelloshop.com as soon as possible.

We process orders quickly and cannot guarantee that an order can be changed or canceled after it has entered processing or fulfillment.

If the order has already been shipped, you may request a return after receiving it in accordance with this Return and Refund Policy.

Refused or Unclaimed Packages

Customers are responsible for providing accurate delivery information and accepting their packages.

Orders returned to us because they were refused, unclaimed, or could not be delivered due to incorrect or incomplete information may be subject to shipping or handling costs before a refund is issued, where permitted by applicable law.

Contact Us

If you have any questions about returns, exchanges, refunds, or your order, please contact our customer support team:

VITELLO
Email: support@vitelloshop.com

Our team will be happy to assist you.